UX Researcher & Design Strategist

Bridging Research Rigor with Industry Impact

I apply cutting-edge UX research methods to engage stakeholders in interdisciplinary work, transforming complex problems into actionable strategies that drive sustainable, profitable growth.

Featured Projects

A diverse selection of professional projects spanning Fortune 500 companies, startups, and academic research collaborations.

Smart Home Ecosystem

Smart Home Ecosystem

Rheem × Harman International

Redesigned Econet system for Rheem's connected water heater and AC systems, creating unified information architecture across multiple user types. Research revealed psychological diversity in smart home adoption, achieving 30% UX improvement through persona-driven design.

Autonomous Vehicle UX

Autonomous Mobility 2030

Harman International × PhD Research

Built experimental lab from scratch with zero budget in 2 weeks. Conducted dual research—industry exploration for CES + controlled experiment testing proxemic design's effect on motivation. Fast Company Award 2020.

Business Intelligence Platform

Business Intelligence Platform

IXIS Digital

Led product strategy for business intelligence platform, establishing research frameworks that connected user insights to business objectives. Achieved 40% faster decision cycles and developed novel engagement models for data-sharing ecosystems.

Banking Innovation

Banking Innovation Workshop

Banco de Occidente × Universidad Javeriana

Facilitated strategic innovation workshops applying Jobs-to-be-Done methodology to uncover customer-centric opportunities in Colombian banking. Led stakeholder co-creation sessions that aligned partners with new initiatives and delivered actionable UX insights.

Research Interests

My research bridges behavioral science, emerging technologies, and design methodology to create meaningful human-centered innovations.

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Behavioral Design

Integrating Self-Determination Theory and cognitive frameworks to design technology that supports intrinsic motivation. Exploring how interaction attributes affect long-term behavior change with emphasis on ethical design and user autonomy.

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AI-Enhanced Research Methods

Pioneering AI-human partnership workflows that compress research timelines from weeks to days. Developed synthetic persona generation achieving 90% validation accuracy while maintaining methodological rigor.

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Research Through Provocation

Structured early prototyping methodology that unveils hidden assumptions and accelerates stakeholder alignment. Manipulates interaction attributes to create controlled provocations that validate emerging technologies and transform rejection into ownership.

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IoT & Connected Systems

Challenging the assumption that all users want data optimization and smart technology integration. Research across smart home, IoT banking, and autonomous vehicles reveals psychological diversity requires persona-driven approaches to connected ecosystems.

Research Methods & Approach

Combining academic rigor with industry velocity through mixed-methods research and strategic prototyping.

Mixed-Methods Architecture

Integrating quantitative validation with qualitative insights at scale

Jobs-to-be-Done Framework

Understanding user motivations and behavioral patterns

Stakeholder Co-Creation

Immersive ideation sessions and collaborative workshop facilitation

Behavioral Science Integration

Applying cognitive and behavioral frameworks to design decisions

AI-Augmented Analysis

Leveraging AI for faster insights while maintaining research rigor

Provotyping

Early low-fidelity prototyping that unveils hidden assumptions and accelerates validation

Prototyping Approaches

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Paper Prototypes

Rapid low-fidelity concept validation

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Digital Prototypes

Interactive high-fidelity mockups

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Functional Prototypes

Working systems for user testing

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Experimental Setups

Custom research environments

About Me

Dr. Jaime Rivera

Dr. Jaime Rivera

I'm a strategic UX researcher with a PhD in Design from Illinois Institute of Technology, where I developed pioneering methodologies for emerging technology validation. My career bridges academic rigor and industry velocity—from Fortune 500 companies like Harman International (Samsung) and JP Morgan Chase to startups like IXIS Digital—delivering research insights that drive measurable business outcomes including 30% UX improvements and 40% faster decision cycles. Based in Colombia with extensive US experience, I bring cross-cultural competency to global innovation challenges.

My approach embodies a fundamental belief: reality is not disciplinary—problems don't have professional labels. This interdisciplinary mindset combines industrial design creativity with doctoral research precision, behavioral science frameworks with strategic business thinking. Whether facilitating stakeholder workshops, conducting mixed-methods research, or pioneering AI-enhanced methodologies, I focus on translating complex user behaviors into actionable strategies that de-risk innovation investments and accelerate product-market fit. Beyond professional work, I'm passionate about fitness, biomechanics, building Japanese robot scale models (Gundam), history, and karaoke.

Location
Bogotá, Colombia
Languages
Spanish, English (C1)
Specialization
UX Research & Service Design

Publications & Awards

📚 Selected Publications

Research Mix Methods for Persuasive Technologies, Design provocations for long term behavior change
Research Poster, Persuasive 2018, Toronto, Canada
Authors: Rivera, Jaime. MacTavish, Tom.
Research through provocation: a structured prototyping tool using interaction attributes of time, space and information
The Design Journal, 20 (sup1), S3996–S4008, 2017
Authors: Rivera, J., & MacTavish, T.
User Experience Design for Contextually Persuasive Systems
Adjunct Proceedings of the 11th International Conference on Persuasive Technology, Salzburg, Austria, 2016
Authors: Mactavish, T., Rivera, J., & Wynia, R.

🏆 Awards & Recognition

Honorable Mention, Transportation Category
Recognized for UMA project, an autonomous car concept for 2030 urban mobility.
Winner Service Design Student Category & Runner Up Strategy & Research
For "Bridging the communication gap: A new touchpoint for pediatric asthma education in Emergency Departments"
Bronze Medal, Research Category
MEDIVENT - Ventilatory Variables Measurement System
Colciencias-Laspau Ph.D. Scholarship
Colombian Science, Technology, and Innovation Program
Awarded full doctoral scholarship for PhD studies at Illinois Institute of Technology.

Let's Connect

Interested in collaboration, speaking engagements, or discussing UX research strategies?